Terms and Conditions
Subscribe and Win Competition January 19 – February 4.
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The promoter is Samsara Cycle, whose registered office is at 2170 Fir Street.
Vancouver, BC, V6J 3B5. - The competition is open to residents of Canada aged 18 years or over except employees of Samsara Cycle and their close relatives and anyone otherwise connected with the organisation or judging the competition.
- There is no entry fee and no purchase necessary to enter this competition.
- By entering this competition, an entrant indicates his/her agreement to be bound by these terms and conditions.
- The route to entry for the competition and details of how to enter are via Email & Website.
- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
- Closing date for entry will be 11:59 pm Sunday, 4th, February, 2024. After this date, no further entries to the competition will be permitted.
- No responsibility can be accepted for entries not received for whatever reason.
- The rules of the competition and how to enter are as follows:
- Sign up to the Samsara newsletter.
- Be an active newsletter subscriber at the time of drawing.
- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. The promoter will notify entrants of any changes to the competition as soon as possible.
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The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize is as follows:
- A Transition Long Sleeve Jersey ($169 value) in Magnolia or Twilight Floral.
- Durable Adventure Cycling Tights ($189 value) in your choice of Black or Navy.
- Matching Performance Socks ($28 value)
Valued at [$386 CAD].
- The prize is as stated; no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice. The promoter is not responsible for any travel costs incurred.
- Winners will be chosen: Samsara Cycle will judge the competition and decide on the winners, which will be picked at random from all new subscribers.
- The winner will be notified by email within 2 days of the closing date. The winner will only ever be contacted by Samsara Cycle emails. If the winner cannot be contacted or does not claim the prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
- The promoter will notify the winner when and where the prize can be collected/is delivered.
- The promoter’s decision in respect to all matters to do with the competition will be final, and no correspondence will be entered into.
- By entering this competition, an entrant indicates his/her agreement to be bound by these terms and conditions.
- The competition and these terms and conditions will be governed by Canadian law, and any disputes will be subject to the exclusive jurisdiction of the courts of Canada.
- The winner agrees to use his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Canadian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
- The winner’s name will be available 28 days after the closing date by emailing the following address: info@samsara-cycle.com
- Entry into the competition will be deemed as acceptance of these terms and conditions.
- This promotion is not sponsored, endorsed or administered by, or associated with Facebook, Twitter or any other Social Network. You provide your information to Samsara Cycle and not to any other party. The information provided will be used in alignment with the following Privacy Policy found at https://www.samsara-cycle.com/pages/privacy-policy.
Shipping, Returns & Exchanges
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Please allow 3-4 business days for your order to be processed. Processing and fulfillment times apply to all orders, including expedited shipping.
We offer free shipping on orders above $250 across Canada and the USA.
Shipping on orders under $250 and outside Canada or the USA is calculated at checkouts.
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Samsara is happy to offer price adjustments on orders within 7 days of the order date.
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Please click here to use our return portal to initiate a return.
If you do not know your order number, please contact us and we can help you with that.
We want you to love your Samsara products as much as we do. If you receive your items and are not 100% satisfied, we’re here to help! You can return unworn items hassle-free within 30 days of receiving your order to receive a store credit, a different product, or a refund to the original payment method.
Please note that SALE items may be returned for store credit only.
Returned items must still have the original tags and no visible signs of wear or use.
Note: water bottles are final sale and cannot be returned or exchanged.
We offer free shipping on exchanges or store credit. For refunds, there is a $10 processing fee. To start a return, please go to our portal here.
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We guarantee our products against defects for one year from the date of purchase. If your product has a defect, please contact us and we will replace the product or provide a refund, depending on the availability of the product.
Please send your warranty claim request to service@samsara-cycle.com and include your original order number. We can help you look that up if needed. Please include a description of the defect and photos.
Once your warranty claim is approved, we will send you a pre-paid return label for you to send the clean items back to us.
Please note, normal wear and tear are not covered under warranty.
The most common wear and tear damage to cycling clothes comes from sharp screws on your bike or spin bike, which sometimes snag materials. We use durable and comfortable premium fabrics, but unfortunately, like all fabrics, they are vulnerable to sharp things. This type of damage is not considered a defect.
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Accidents happen and we're here for you. If you have an accident and damage your Samsara gear, we are happy to offer you a discount of 40% for replacement items.
Please email us at service@samsara-cycle.com requesting a replacement, plus a photo of the damaged item, to begin the replacement process.